“Safety surveys generally provide qualitative information that may require validation to determine appropriate corrective action. Nonetheless, surveys may provide an inexpensive source of significant safety information.”
ICAO Doc. 9859, Chapter 4.3.8 SAFETY PERFORMANCE MONITORING AND MEASUREMENT
Safety Management System is based on the PDCA (Plan, Do, Check, Act) cycle to ensure continuous improvement of the organization by strengthening the implemented processes and procedures to ultimately guarantee a safe environment for our customers and operating personnel. But how can we verify if they positively perceive these improvements? Only performing regular surveys gives an objective answer. Surveys are an essential tool within organizations to verify the actual performance of the organization and represent a proactive process to identify new hazards.
In order to implement surveys effectively within your organization, the new IQSMS Survey Module is an easy to use, yet extremely effective support for every organization. Create new surveys as flexible as possible and select individually between the following answer options for each question:
For the survey itself, you can mix all question types to perfectly customize the question program for each survey individually. Define individually the group of persons who are requested to answer to the survey using user groups. Select for each survey if it will be held anonymously or if the names of respondents are disclosed. Easy to read statistics provide immediate result to verify the strengths and weaknesses of your organization.
Since results of surveys are limited to selected users, the IQSMS Survey Module cannot only be used for safety surveys but any survey within your organization. As survey results also provide essential information to improve non-safety related processes such as service quality, employee satisfaction or customer support, to name just a few, the new IQSMS module is designed to support your company on a corporate level. Survey results and relevant statistics are limited to the assigned persons, guaranteeing confidentiality for each individual survey, even as different departments work in only one module.
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